Botswana Telecommunications Corporation Selects Solutions within Kenan® FX FrameworkOperator to Deploy Latest Versions of Kenan® /BP, Customer Center, CSG® Total Care and Data Mediation Solutions
LONDON (11/24/2003) Global customer care and billing solutions provider CSG Systems (
NASDAQ: CSGS) today announced that Botswana Telecommunications Corporation (BTC), the national exchange carrier in Botswana, has selected a number of solutions part of the recently- released
Kenan® FX business framework to support billing, mediation and customer care needs across its subscriber base.
In a three-year software license deal, a team of CSG Professional Services consultants will deploy the latest version of CSG
Kenan®/BP, which features a single data model for billing and ordering, ensuring that operators maintain a holistic view of their customers at every step in their relationship, from taking the order to billing for services.
Also as part of this strategic agreement with BTC, CSG also will dedicate consultants on-site to work with BTC for the next three years to provide the operator with the necessary support, best practices and knowledge surrounding the billing operations.
BTC has also selected Customer Center, CSG's new fully configurable customer care application that provides order management and customer care support in a single application integrated with billing. The solution can be easily configured to meet individual look-and-feel and screen workflow requirements, giving the operator control over how the application is used within existing business processes.
BTC will also use the
CSG® Total Care solution, CSG's electronic bill presentment and payment (EBPP) and self-care offering. Driven by the need to provide customers with a more convenient way to pay bills, BTC will use the EBPP capabilities within
CSG Total Care to allow end-users or authorized third-parties such as local government entities to manage their accounts and pay their bills through any browser-enabled device.
In addition, BTC will deploy
CSG Data Mediation, the essential layer between a service provider's network and downstream systems designed to capture the data required to bill for services.
These solutions are all part of
Kenan FX, a new offering that combines CSG's strongest existing and acquired applications with new products and features in a single, easily integrated customer care and billing framework.
"CSG has listened to the market's needs and provided a modular solution with the
Kenan FX framework," said Noel Herrity of BTC. "The ability to build a billing and customer care platform the way we want it, when we need it, gives us the ability to truly focus on our customers. With
Kenan FX, we have the power of CSG's world-class billing and customer care solutions and the flexibility to choose the solutions that best address our business needs as they evolve over time."
"CSG is committed to ensuring that our customers have the solutions they need to support their business today and into the future," said Gary Burch, vice president and managing director, Europe, Middle East and Africa region. "The compelling value of
Kenan FX is that operators like Botswana Telecom can support all of their subscribers and multiple lines of business with a single industry-leading customer care and billing platform."
About Kenan FX
The
Kenan FX framework brings together the world-class Kenan billing engine and revenue-enabling solutions with new ordering and customer management products that address an operator's needs throughout its relationship with a customer.
The products and modules available within
Kenan FX are pre-integrated, share a common look-and-feel for all customer-facing functions and use a common middle layer architecture. This approach gives operators the flexibility to choose solutions that best fit their business needs today while preserving their freedom to quickly add complementary tools to address emerging business models and specific business challenges.
Kenan FX is designed to serve the needs of the convergent global telecommunications marketplace, including next generation mobile, wireline, broadband and IP service providers. This new offering is available in a variety of delivery models, including as an in-house software solution, a service bureau or managed operations environment.
The middle layer architecture makes it easier and less costly to integrate products within the
Kenan FX framework as well as with third-party applications, ensuring a lower total cost of ownership over time.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ: CSGS). CSG and its wholly-owned subsidiaries serve more than 265 service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. CSG is an S&P Midcap 400 company.
For more information, please contact:Tarra Gukhool,
Tarra_Gukhool@csgsystems.comCSG Systems--Europe, Middle East and Africa
