The utility industry is complex and has very specific challenges. CSG understands this market — we provide our class-leading multi-channel customer interaction solutions for utilities of all types (municipals, investor-owned, co-ops) and service offerings including electric, water, natural gas, and wastewater.
With over 300 utility clients throughout the United States, we develop advanced utility-specific solutions enabling you to effectively communicate with your customers to reduce costs, optimize bill payment, and improve A/R turnover. And, with a nationwide production footprint, we can meet your needs for timeliness and business continuity.
Customer Interaction Solutions
You interact with your customers to bill them, to sell additional products/services, and to convey important information. We can improve the effectiveness of these customer interactions using multi-channel communication capabilities, consisting of printed statements, electronic statements, automated voice technology, email, and text/SMS messages. Additionally, we can personalize your customer interactions using our Customer Intelligence expertise to drive results and increase customer value.
We provide:
- Comprehensive Credit and Collections Strategy. Accelerate accounts receivables and reduce unnecessary collection efforts.
- Multiple payment channel options (mail, online, automated phone, kiosks) facilitate faster payments.
- Streamlined and Effective Billing Services
- Document Composition. We specialize in white space management, color usage, and strategic data positioning for optimal clarity and response.
- Document Fulfillment. Reduce print and mail costs by providing paperless billing to streamline your payment process. Of course, we also have state-of-the-art facilities to produce and deliver your printed billing statements.
- Enhanced Customer Service. Augment costly live-agent calls with proactive interactive voice notifications to convey important and timely information to your customers.
Let us custom-tailor a solution for you by utilizing our expansive service portfolio. Contact us and you'll see why we're your single-source for customer interaction management solutions.