The complexity and importance of customer interaction (customer support and communication) has magnified due to fragmented channels — not everyone interacts using the same method any longer. Some people prefer the phone, some email, and others text messages. At CSG Systems, we strive to be your trusted partner to improve customer interactions at every touch-point. We use a completely integrated approach by engaging customers via printed documents, email, through the web, phones, and mobile devices to improve operational effectiveness, customer loyalty, and cash flow optimization.
With a 25-year heritage, we've developed a comprehensive suite of integrated solutions to enable multi-channel customer interactions to build stronger customer relationships, to engage customers more effectively, and to increase their transaction frequency.
As a Top 10 USPS First-class Mailer, we produce/distribute approximately 65 million printed documents through our nationwide footprint of production facilities. Additionally, we facilitate 7.5 million electronic payments each month and over 300 million interactive voice, fax, email and SMS messages per year on behalf of our clients.
Leveraging a highly successful legacy in the communications industry, we've expanded to serve additional industries including utilities, telecommunications, financial services, and non-profits.
Some of CSG's most competitive advantages are:
- Single-source Provider of Customer Interaction Management. CSG has the broadest portfolio of multi-channel communication solutions in the industry.
- Leading-edge technology as the foundation of our progressive solutions.
- Unrivaled Quality. We strive for perfection attaining 99.97% project accuracy.
- Nationwide Production Footprint.
- 25 years of Industry Experience.